Help Centre

To create a user account:

1. Click on Log In on Dubo.ca.
2. Select Sign Up.
3. Enter your email address and create a password.
4. Confirm your email address using the verification link sent to your inbox.
   

If you already have a branch account:

1. Select Yes when prompted if you already have an account.
2. Click Link My Account.
3. Click + Link.
4. Enter your customer number and your sales representative number.
   

If you do not have your representative number, please contact your local Dubo branch or your dedicated representative to obtain it.

To add another account, go to My Account and select Switch Account. Then enter your customer number and representative number to link the additional account to your profile.

Yes. Once multiple accounts are linked, they will appear under your profile. You can switch between them at any time without logging out, making account management faster and more efficient.

(Administrator role required)

1. Log in to your account.
2. Go to My Account, then select User Management.
3. Click + Create New User.
4. Fill in the required information and select the appropriate role.
5. Check Send access email so the user receives their activation details.
   

(Administrator role required)

1. Go to User Management in the main menu.
2. In the Staff and Permissions section, click the pencil icon to the right of the user's name.
3. Adjust the role or permissions according to your needs.
4. Click Save.
   

• Administrator (Full Access) : Ideal for owners, managers, lead buyers, or accounting personnel. Allows placing orders, managing and adding users, viewing account history, and paying invoices.
• Buyer (Direct Orders) : Ideal for project managers, service managers, or regular buyers. Allows placing orders and viewing invoices (authorization required if configured).
• Limited Buyer (Preparation Only) : Ideal for electricians on site, apprentices, or field staff. Allows browsing products and preparing shopping carts to submit for approval to an Administrator/Buyer, without direct purchasing power.
  

(Administrator role required)

1. When creating or editing a user in Staff and Permissions, select the appropriate user role.
2. Check the Access to Invoices and Account Statements box.
3. Check Send access email to notify the user.
4. Click Create User or Save.
   

There are three ways to place an order: Browse and Search (standard catalog search), Quick Order, and Job Lists.

The Browse and Search option allows you to navigate product categories or use the search bar to find items and add them to your cart.

You can create a quick order in two ways:

• By entering product numbers (SKUs) or keywords directly into the Quick Order field.
• By uploading your order using an Excel template (.xls / .xlsx).

After selecting your quantities, products can be added directly to your cart.

Quick Order is ideal when you already know the product numbers and want to order rapidly. The Job Lists module is perfect for creating and re-using product lists specific to each project to speed up recurring purchases.

You can request a custom quote directly from your shopping cart by selecting Request a Quote instead of checking out. Once submitted, your request is sent to your representative for review.

Once your quote request is reviewed, you will receive an email notification, and the quote will appear in your My Quotes dashboard for approval or refusal. Once approved, you can convert it into an order directly in your account.

Wire products available for online custom cutting are clearly identified on Dubo.ca with a cut icon. Only products enabled in the system by your local branch are eligible for online wire cutting.

You can create a new job list by giving it a mandatory name and an optional description. Products can be added by entering product numbers/keywords, or by importing a custom list using the provided Excel template.

Yes. Job lists can be shared with colleagues who have a Dubo.ca account (with options to grant editing rights) or sent via email as a copy, facilitating collaboration and procurement efficiency.

To add a custom product code, locate the desired item on Dubo.ca and click Add My Part # (or custom code). You can then enter your internal reference code, which will be saved for future searches.

Yes. Custom product codes can be edited at any time. Changes apply to all users linked to the same business account.

Log in to your account and go to the Invoices and Account Statements section in your dashboard. From there, you can search, view, print, and download your invoice history in PDF format.

Access the Invoices and Account Statements module. You will find a real-time summary of your current balance, monthly statements, as well as details for open and paid invoices.

Yes. In the Invoices and Account Statements section, select the invoice(s) you wish to pay, then follow the prompts to complete your secure online payment.

(Note: Access to this module requires billing permissions granted by your Account Administrator).